Eligible Returns
We accept returns for defective products only. A product is considered defective if it does not function as described or has a manufacturing defect. Please note that the following conditions must be met for a return to be processed:
- Proof of Purchase: A valid receipt or proof of purchase must be provided.
- Defect Verification: The defect must be verified by our support team. Please contact us at smartlocks.ke@gmail.com or tel: +254-739-844-555 for assistance.
Non-Returnable Items
The following items are non-returnable:
- Products that have been damaged due to misuse or neglect.
- Products not purchased from our authorized store or website.
Exchange Policy
We accept exchanges for products that do not meet your needs or expectations, provided the following conditions are met:
- Condition for Exchange: The product must be in original condition.
- Exchange Request: Please contact us at smartlocks.ke@gmail.com or tel: +254-739-844-555 within 14 days of receiving your product to initiate an exchange.
- Proof of Purchase: A valid receipt or proof of purchase is required.
Exchange Process
- Contact Us: Reach out to our customer support team to inform us of your request and provide details about the item you wish to exchange.
- Return the Product: Ship the product back to us at your own expense. We will provide the address upon your exchange request.
- New Product Shipping: Once we receive and verify the returned product, we will ship the new item to you at no additional cost.
How to Return or Exchange a Product
- Contact Customer Support: Email smartlocks.ke@gmail.com tel: +254-739-844-555 with your order details and reason for return or exchange.
- Package the Product: Ensure the product is in its original packaging and includes all accessories and documentation.
- Ship the Product: Send the product to our address below: Store Location: Atmaara Smart Locks
Silverpool Office Suites
Along Jabavu Lane
Hurlingham, Nairobi
Kenya - Return Shipping Costs: For defective product returns, we will cover the return shipping cost. For exchanges, the shipping cost will be the responsibility of the customer.
Contact Information
For any questions or assistance with returns or exchanges, please contact our customer support team:
- Email: smartlocks.ke@gmail.com
- Phone: tel: +254-739-844-555
- Address: Silverpool Office Suites, Along Jabavu Lane, Hurlingham, Nairobi, Kenya
For further details about our products, please visit our Shop page.
Thank you for choosing Atmaara Smart Locks. We appreciate your business and are here to help ensure your satisfaction with our products.